Executive / Sr. Executive - CRM

Place of posting: H.O. Kolkata
Experience : Minimum 2 Years.

Job Description

  • Cold call people using a given phone directory to sell products or solicit donations.
  • Answer incoming calls from prospective customers.
  • Use scripts to provide information about product’s features, prices etc. and present their benefits..
  • Ask pertinent questions to understand the customer’s requirements
  • Persuade the customers to buy by demonstrating how merchandise or services meet their needs..
  • Record the customer’s personal information accurately in the system..
  • Deal with complaints or doubts tactfully to keep up the company’s reputation.
  • Go the “extra mile” to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and record useful information


  • Proven experience as telemarketer or similar sales/customer service role.
  • Proven track record of successfully meeting sales quotas preferably over the phone.
  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Excellent communication and presentation skills.
  • Proficient in English/ Bengali & Hindi.
  • Skilled in negotiation and dealing with complaints.
  • Persistent and results-oriented.
  • Patient and able to handle customer rejection.


Please update the contact details of the HR personnel of Mr. Partha Mitra as follows:

+91 9831430664